Work Backwards or Don’t Start
Decide where a video will live before you decide what to shoot. A professional-services firm can make a strong piece and still struggle to use it if the audience, platform, and intended response were left until the edit. Working backwards from distribution gives the production team a clearer brief and protects an expensive shoot day.
Watch Work Backwards or Don’t Start on Youtube.
Start with the person, not the format
The first question is who the work is for. “Wealthy homeowners” or “business owners” names a group, but gives a producer little to work with. A person facing a specific decision gives the team a useful starting point.
In Seena’s video, the brief concerns a high-end custom home builder. Imagine the prospective client he describes: a woman in her late fifties who sold her company and is planning the house her grandchildren will visit. She knows how to lead a business. She has never managed a home build, and she worries about delays, changing costs, and disputes.
A video filled with finished rooms might show the builder’s taste. It does little to answer her concern about how the project will be run. Once the team understands that concern, it can ask what the builder might show to earn her confidence.
For an advisory firm, the equivalent could be a founder preparing to sell a company. For a law firm, it could be a client encountering an unfamiliar process for the first time. Describe the decision, what the person knows already, and what they are reluctant to ask. Use what your team has learned from real client conversations, without presenting the imagined person as an actual client.
Inexpensive and fast: answer while the question matters
Suppose clients are asking a wealth management firm about a news event. They want to hear how an advisor thinks about it while the question is current. A concise answer from the right person, recorded and edited simply, may serve them better than a polished production that arrives after the conversation has moved on.
Here, the expertise gives the piece its value. The visual treatment can be familiar. You still need an accurate answer and whatever review your firm requires, so plan a format that makes both possible on a short schedule.
This pair also works for a timely explanation from a law firm following a development in its practice area. The firm should be clear about what it can responsibly say now. If the subject needs more research or review, adjust the timing or scope instead of treating the deadline as permission to skip a step.
The accepted cost is a less distinctive production. That may be exactly right for the audience’s question.
Find where that person already pays attention
Next, ask where the intended viewer spends time when this subject is on their mind. For the home-builder brief, someone might save interiors on Instagram but use YouTube to research the practical questions she has about running a build. Those are different kinds of attention. A short visual introduction could suit one setting. A longer explanation of how the builder handles a change order could suit the other.
A law firm may meet prospective clients through a LinkedIn post, while a more detailed answer lives on its website or in a video someone chooses to watch. Choose one primary place for the project. Your website may also play a different role from the channel that first introduces you. Someone who reaches it may be checking whether the firm’s people and approach match what they saw elsewhere.
Decide what the viewer should take away
“Make us look impressive” is hard to turn into a shot list. Be more specific about the response you want.
The prospective home-building client has seen beautiful houses. What she needs is evidence that the builder recognizes the risks she fears and has a considered way to handle them. A calm explanation from the person responsible for a project may do more for her than another sequence of drone shots.
A prospective legal or financial client may have a similar question: do these people understand my situation, and can they explain their judgment clearly? Write the intended response in one sentence. “After watching, this person should feel that our team understands the decisions ahead and can explain how we approach them.” Then check each concept against it.
Let the destination shape the shoot
Only after those choices should the team settle on the piece to make. In the home-builder example, a build-diary series could follow a project and show how decisions are made over time. Longer episodes could give an interested YouTube viewer room to understand the process. Short vertical excerpts could show finished stages to someone browsing Instagram.
That plan affects production. The crew needs to know which conversations to record, what can be shown on site, and which images will work in horizontal and vertical frames. The editor needs to know where a short excerpt can begin without losing context. Reviewers need to know which claims and project details may appear in each version.
The same applies at a professional-services firm. A partner interview intended for a longer video needs a coherent answer. A silent LinkedIn viewer may need captions and an opening that makes sense immediately. A newsletter link needs a reason for its reader to watch. These uses can come from one production, but they should be planned before the people and equipment arrive.
What to do before the next project
Take 20 minutes with the person approving the work and the person responsible for publishing it. Write four answers in the brief:
- Who is it for? Describe one person and the decision in front of them.
- Where will they encounter it? Choose the primary platform based on your audience.
- How should they feel or what should they understand afterward? Name the response the piece needs to earn.
- What does that platform ask of the work? Decide the length, framing, sound, captions, and context it needs.
Then ask the producer what must be captured on the shoot day to support that plan. If the first three answers are still disputed, resolve them before choosing a concept.
Use Work Backwards or Don’t Start Worksheet to track your work: Work Backwards or Don’t Start Worksheet
Watch Work Backwards or Don’t Start on Youtube to see Seena build the home-builder brief from the intended viewer and platform back to the production.
A distribution plan is useful while it can still change the shoot. Put it in the first conversation, and the work has a clearer job from the start.
Think Like a Producer
Get practical advice from Seena Ghaznavi each week on making useful content, putting your expertise on camera, and building trust. One clear idea and something you can put to work at your firm.
